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Orchard SurgeryTel: 01782 534241
Endon SurgeryTel: 01782 534241
Appointments can also be made by telephone at any time between the hours of 08:00 -13:00 and 14:00 – 18:00 Monday to Friday.
Alternatively appointments can be made by calling into the surgery during surgery hours.
Appointments are held at 10 minute intervals. Each appointment should be for one patient only.
The doctors do endeavour to keep to time, but inevitably some patients do take more time than others. Be prepared for a short wait. If you feel that you need more time with the doctor please inform the receptionist on booking the appointment so that she can try and allow more time for your consultation.
Please try and see the same doctor for continuing problems.
Please remember to cancel your appointment if it is no longer needed.
Provision is made for emergencies by keeping a number of spaces available each day during both morning and evening surgeries. If you request a same day appointment you will be asked to leave a contact number and brief details of the problem, and will be called back by one of our highly trained practice nurses who will give the appropriate advice/appointment. Patients who call in to the surgery to make an appointment for the same day will be asked for a brief description of their problem and will then be requested to return home so that the nurse can contact them by telephone.
We are aware that in some instances you may have a problem that can be dealt with over the telephone by your doctor. The doctors will perform telephone consultations where requests are suitable.
The practice is able to offer a chaperone to patients. Please inform the receptionist when booking your appointment wherever possible. Where the request is made during a consultation this will be provided dependent upon the availability of suitably trained staff.
Patients who have registered for EMIS Access can now make appointments and order repeat prescriptions from their smartphone. Details of the app can be found on this link.
We offer a text messaging service to inform patients by text of their appointment times and send a reminder within 48 hours of the appointment.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
We are an approved training practice and we will occasionally have a GP Registrar (trainee doctor) working in the practice. GP registrars are fully qualified doctors with at least three years experience in hospital medicine.
When booking an appointment you may be asked if you would consult with one of our registrars and we are confident that they will provide you with modern, effective and caring treatment. Registrars are at all times encouraged to seek advice when required from the practice partners and are usually attached to the practice for six months.
The nominated trainers in the practice are Dr M Guindy, Dr B Al-Niaimi and Dr A Tufail.
Occasionally consultations with registrars maybe video recorded for training purposes. You will always be asked permission before any recording.
The practice also is involved in training medical students and if applicable your permission will be asked for one or two students to sit in on the consultation.
From time to time the surgery is asked to assist with various research projects. On occasions you may be asked to participate in them. If you would like further information please ask at reception.
Visiting your GP during the Coronavirus pandemic, click the link below for more information: