Patients registered with “Patient Access” can make appointments via the Internet at any time.
Appointments can also be made by telephone at any time between the hours of 08:00 -13:00 and 14:00 – 18:00 Monday to Friday.
Alternatively appointments can be made by calling into the surgery during surgery hours.
Appointments are held at 10 minute intervals. Each appointment should be for one patient only.
The doctors do endeavour to keep to time, but inevitably some patients do take more time than others. Be prepared for a short wait. If you feel that you need more time with the doctor please inform the receptionist on booking the appointment so that she can try and allow more time for your consultation.
Please try and see the same doctor for continuing problems.
Please remember to cancel your appointment if it is no longer needed.
Same Day Appointments for Urgent and Emergency Problems
Provision is made for emergencies by keeping a number of spaces available each day during both morning and evening surgeries. If you request a same day appointment you will be asked to leave a contact number and brief details of the problem, and will be called back by one of our highly trained practice nurses who will give the appropriate advice/appointment. Patients who call in to the surgery to make an appointment for the same day will be asked for a brief description of their problem and will then be requested to return home so that the nurse can contact them by telephone.
Speaking to Your Doctor
We are aware that in some instances you may have a problem that can be dealt with over the telephone by your doctor. The doctors will perform telephone consultations where requests are suitable.
The practice is able to offer a chaperone to patients. Please inform the receptionist when booking your appointment wherever possible. Where the request is made during a consultation this will be provided dependent upon the availability of suitably trained staff.
New Smartphone App for Appointment Booking
Patients who have registered for EMIS Access can now make appointments and order repeat prescriptions from their smartphone. Details of the app can be found on this link.
We offer a text messaging service to inform patients by text of their appointment times and send a reminder within 48 hours of the appointment.