It is easier and quicker to manage your appointments via our online service. Simply log in and select an option.
- Patients registered with “Patient Access” can make appointments via the Internet or app at any time.
- Appointments can also be made by telephone at any time between the hours of 08:00 -13:00 and 14:00 – 18:00 Monday to Friday.
- Alternatively appointments can be made by calling into the surgery during surgery hours.
- Appointments are held at 10 minute intervals. Each appointment should be for one patient only.
The doctors do endeavour to keep to time, but inevitably some patients do take more time than others. Be prepared for a short wait. If you feel that you need more time with the doctor please inform the receptionist on booking the appointment so that she can try and allow more time for your consultation.
Please try and see the same doctor for continuing problems.
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments. You can also access NHS App services from the browser on your desktop or laptop computer.
Same day Appointments for Urgent or Emergency Problems
Provision is made for emergencies by keeping a number of spaces available each day during both morning and evening surgeries. If you request a same day appointment you will be asked to leave a contact number and brief details of the problem, and will be called back by one of our highly trained practice nurses who will give the appropriate advice/appointment. Patients who call in to the surgery to make an appointment for the same day will be asked for a brief description of their problem and will then be requested to return home so that the nurse can contact them by telephone.
Speaking to your Doctor
We are aware that in some instances you may have a problem that can be dealt with over the telephone by your doctor. The doctors will perform telephone consultations where requests are suitable.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
The practice is able to offer a chaperone to patients. Please inform the receptionist when booking your appointment wherever possible. Where the request is made during a consultation this will be provided dependent upon the availability of suitably trained staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
New Smartphone App for Appointment Booking
Patients who have registered for EMIS Access can now make appointments and order repeat prescriptions from their smartphone. Details of the app can be found on this link.
We offer a text messaging service to inform patients by text of their appointment times and send a reminder within 48 hours of the appointment.